Building the Perfect Agency Team Structure
From solo operator to scaled agency: how to structure your team for growth and efficiency.
Sarah Mitchell
Head of Agency Growth
Agency Management
Evolution of Agency Structure
Your team structure should evolve with your creator count and revenue. Here's how to think about each stage.
Stage 1: Solo Operator (1-5 Creators)
At this stage, you do everything:
- Creator recruitment and onboarding
- Content strategy and scheduling
- Fan communication
- Compliance and documentation
- Payouts and administration
Focus: Establish processes and documentation for every task.
Stage 2: First Hire (5-10 Creators)
Your first hire should be a generalist who can:
- Handle day-to-day creator management
- Manage fan communications
- Basic content scheduling
- Administrative tasks
Focus: Document everything you do so it can be delegated.
Stage 3: Specialized Roles (10-25 Creators)
Time to specialize:
Creator Manager
- Primary relationship with creators
- Performance monitoring
- Issue resolution
- Contract management
Content Coordinator
- Content scheduling
- Approval workflows
- Platform posting
- Analytics tracking
Compliance Officer
- Age verification
- Consent management
- Audit trails
- Policy updates
Stage 4: Team Leads (25-50 Creators)
Introduce management layers:
Senior Creator Manager
- Manages team of creator managers
- Handles top-tier creators directly
- Training and development
- Process improvement
Operations Lead
- Oversees content and compliance
- Cross-functional coordination
- Tool and systems management
- Quality assurance
Stage 5: Executive Team (50+ Creators)
Full leadership structure:
VP of Creator Relations
- All creator-facing operations
- Recruitment strategy
- Retention programs
- Top creator relationships
VP of Operations
- Systems and processes
- Technology stack
- Compliance framework
- Operational efficiency
VP of Growth
- Marketing and recruitment
- Analytics and insights
- Revenue optimization
- Strategic partnerships
Hiring Best Practices
Where to Find Talent
- Industry networks and communities
- Creator economy job boards
- Referrals from existing team
- Competitive recruitment
Key Traits to Screen For
- Discretion and professionalism
- Comfort with adult content
- Strong communication skills
- Analytical mindset
- Adaptability and learning agility
Onboarding New Team Members
- Week 1: Platform and compliance training
- Week 2: Shadowing existing team
- Week 3: Supervised independent work
- Week 4: Full responsibilities with support
Compensation Structures
Base + Commission
- Base salary for stability
- Commission on managed revenue
- Performance bonuses
Full Commission
- Higher upside potential
- Lower fixed costs
- Attracts entrepreneurial personalities
Remote vs. In-Office
Most agencies operate remotely:
Benefits of Remote:
- Access to global talent
- Lower overhead
- Flexibility for team
Challenges:
- Communication coordination
- Culture building
- Time zone management
Conclusion
Your team is your agency's greatest asset. Invest in the right structure, hire carefully, and build a culture of excellence.