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Agency Management8 min read

Building the Perfect Agency Team Structure

From solo operator to scaled agency: how to structure your team for growth and efficiency.

S

Sarah Mitchell

Head of Agency Growth

November 15, 2024
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Agency Management

Evolution of Agency Structure

Your team structure should evolve with your creator count and revenue. Here's how to think about each stage.

Stage 1: Solo Operator (1-5 Creators)

At this stage, you do everything:

  • Creator recruitment and onboarding
  • Content strategy and scheduling
  • Fan communication
  • Compliance and documentation
  • Payouts and administration

Focus: Establish processes and documentation for every task.

Stage 2: First Hire (5-10 Creators)

Your first hire should be a generalist who can:

  • Handle day-to-day creator management
  • Manage fan communications
  • Basic content scheduling
  • Administrative tasks

Focus: Document everything you do so it can be delegated.

Stage 3: Specialized Roles (10-25 Creators)

Time to specialize:

Creator Manager

  • Primary relationship with creators
  • Performance monitoring
  • Issue resolution
  • Contract management

Content Coordinator

  • Content scheduling
  • Approval workflows
  • Platform posting
  • Analytics tracking

Compliance Officer

  • Age verification
  • Consent management
  • Audit trails
  • Policy updates

Stage 4: Team Leads (25-50 Creators)

Introduce management layers:

Senior Creator Manager

  • Manages team of creator managers
  • Handles top-tier creators directly
  • Training and development
  • Process improvement

Operations Lead

  • Oversees content and compliance
  • Cross-functional coordination
  • Tool and systems management
  • Quality assurance

Stage 5: Executive Team (50+ Creators)

Full leadership structure:

VP of Creator Relations

  • All creator-facing operations
  • Recruitment strategy
  • Retention programs
  • Top creator relationships

VP of Operations

  • Systems and processes
  • Technology stack
  • Compliance framework
  • Operational efficiency

VP of Growth

  • Marketing and recruitment
  • Analytics and insights
  • Revenue optimization
  • Strategic partnerships

Hiring Best Practices

Where to Find Talent

  • Industry networks and communities
  • Creator economy job boards
  • Referrals from existing team
  • Competitive recruitment

Key Traits to Screen For

  • Discretion and professionalism
  • Comfort with adult content
  • Strong communication skills
  • Analytical mindset
  • Adaptability and learning agility

Onboarding New Team Members

  • Week 1: Platform and compliance training
  • Week 2: Shadowing existing team
  • Week 3: Supervised independent work
  • Week 4: Full responsibilities with support

Compensation Structures

Base + Commission

  • Base salary for stability
  • Commission on managed revenue
  • Performance bonuses

Full Commission

  • Higher upside potential
  • Lower fixed costs
  • Attracts entrepreneurial personalities

Remote vs. In-Office

Most agencies operate remotely:

Benefits of Remote:

  • Access to global talent
  • Lower overhead
  • Flexibility for team

Challenges:

  • Communication coordination
  • Culture building
  • Time zone management

Conclusion

Your team is your agency's greatest asset. Invest in the right structure, hire carefully, and build a culture of excellence.

Manage your team efficiently with Offairy.

Tags:#team#hiring#structure#management

About the Author

S

Sarah Mitchell

Head of Agency Growth

Sarah has over 8 years of experience in creator economy management and has helped scale multiple agencies to 7-figure revenues.

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